About the Role:

We are looking for an IT Expert to support our growing user base of Dentists around the world. You'll work closely with doctors and their staff to provide best in class technical support for their scanning hardware and software. You will be providing highly engaged and prompt technical troubleshooting daily, receiving inbound tickets over chat, calls, and email from our dental practices. You will also assist in the documentation of issues impacting our practices and working cross functionally with different Engineering teams. This role is ideal for a highly adaptive and motivated individual excited by the rapidly changing field of digital dentistry.

What You'll Do:

• Handle daily inbound via phone, email, and chat providing best in class customer service for all client-facing software and hardware

• Provide desktop support for Windows 10 and Windows 11 devices

• Assist with document...