Description
This is a day shift Monday - Friday position. It is intended as production support. Shift hours can be discussed and could range from 6-3, to 8-5 the key is this is a onsite role not a remote position. There are no other technical support personnel at the site, there will be enterprise teams and end user support teams that they will work with.
Role Overview
The Onsite IT Endpoint Specialist will provide hands-on technical support in a Windows 10/11 environment across approximately 1200 devices including laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site.
The role is going to act as the bridge between IT and the site teams in automation projects assigned by the IT leadership team. The role requires strong troubleshooting and technical problem-solving skills, customer service, internal customer and stakeholder management, sense of urgency and responsiveness, communi...