This is a remote position. The IT Documentation Specialist will create, update, and maintain documentation related to IT systems and processes. This will include writing Standard Operating Procedures (SOPs), creating flow charts, and troubleshooting IT documents to ensure accuracy and compliance. This role will serve as a primary technical resource for updates to the relevant documentation. About My Amazon Guy My Amazon Guy is a growing digital marketing agency with more than 500 employees and clients! We are engaging, rewarding, and innovative. Our companys goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of. Key Responsibilities Identify the need for, and create documents related to, IT systems and processes. Document IT processes such as business requirements, design reviews, system setup, configuration, user access, and security. Write SOPs to ensure processes are well documented. Create flow charts and other visuals to improv...