The Service Desk Analyst provides onsite technical support for end users across hardware, software, account access, and connectivity needs. Based in Arlington, Virginia, this role supports users by phone, email, chat, remote session, and in person. Responsibilities include troubleshooting incidents, supporting onboarding and separation activities, maintaining asset records, and ensuring workstations, peripherals, and collaboration tools are deployed and supported in accordance with organizational standards.
Work Location and Schedule
Location: Arlington, Virginia | Schedule: Onsite five days per week; 8-hour shifts plus a 1-hour lunch within the 7:00 a.m. to 7:00 p.m. business-hours coverage window.
Key Responsibilities
· Provide onsite and remote end-user support by phone, email, chat, and in person.
· Troubleshoot hardware, software, account access, and network connectivity issues for desktops, laptops, mobile devices, and peripherals.
· Supp...