Responsibilities Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer must have basic understanding of network devices, sufficient to identify network equipment types, ports, power supplies, uplinks and patch panel layouts. Follow remote instructions accurately (step‑by‑step) without deviating from approved runbooks. Perform basic checks: link lights, port‑mapping verification, cable reseat, label verification. Network device rack & stack: rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote...