about the company.

• MNC Financial Services Company

about the job.

• Providing excellent L1 help desk support and assisting trading desk support to on-site stakeholders within the Hong Kong office
• Initiating L2 - L3 incident tickets to follow standard protocol and work issues to resolution
• Monitoring L2 - L3 incident tickets of status and progress to resolution
• Conducting initial support, classification and prioritising activities
• Performing root cause analysis and remediation issues
• Train and educate new/existing stakeholders on applications and infrastructure
• Effective communication on the floor and in-person with different stakeholders

skills & experiences required.

• Minimum 2+ years of professional tech sup...