About the Role

We are seeking a proactive and detail-oriented IT Business Analyst to support the delivery of technology projects and business initiatives. The successful candidate will work closely with business users, technical teams, vendors, and stakeholders to gather requirements, analyse business processes, coordinate project activities, and support system implementation efforts.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyse, and document business and system requirements from stakeholders.
• Conduct requirement workshops and stakeholder interviews to understand business needs.
• Prepare Business Requirement Documents (BRD), Functional Specifications, user stories, process flows, and logical diagrams.
• Perform business process mapping and identify opportunities for process improvements and automation.
• Apply design thinking methodologies to enhance user exper...