Job Summary We are seeking an IT Business Analyst to support and enhance our WLC technology ecosystem, primarily focusing on the
MyMA platform
and
IPAC Access Control System
across multiple dormitory sites. The role involves requirement gathering, stakeholder coordination, project management, and bridging business needs with IT solutions. Key Responsibilities 1. Requirement Collection & Analysis Gather, document, and analyze business requirements from stakeholders for MyMA and IPAC systems
Conduct workshops, interviews, and surveys to elicit user needs
Translate business requirements into functional specifications and user stories
Create process flow diagrams, use cases, and wireframes
Maintain a requirements traceability matrix
2. System Management - IPAC Access Control Coordinate enhancements and maintenance of the IPAC system across dormitory sites
Work with in-house software development team on IPAC software improvements
Manage hardware vendor coord...