Responsibilities Ensure operational excellence and effectiveness within the business unit. Design and document solutions, providing innovative recommendations to positively impact business operations. Project Management: Manage deliverables on multiple projects for the business unit and company. Oversee all Business Analyst-related phases of the project or service life cycle. Provide timely reporting of issues affecting project progress. Cost Consciousness and Risk Management: Demonstrate cost consciousness and awareness of personal contribution to costs and productivity. Identify and escalate potential risks leading to increased costs. Prevent wastage and identify process improvements to contain and reduce costs. Customer Experience Excellence: Deliver customer experience excellence aligned with organizational values and service standards. Build long-term relationships with customers based on trust. Collect and interrogate information and feedback to understand customer needs fully. P...