Responsible for the cell phone, physical IT asset and device analysis management across the organisation and to act as a single point of contact for internal and external stakeholders.

Duties and responsibilities:

Manage the Cell Phone function across the organisation

• Develop and deliver quality working programs to meet customer and user specifications
• Manage user contracts i.e. Data, Voice, SMS and contract renewals
• Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
• Manage centre bills and compliance with centre managers and administrators
• Follow up daily on user queries, soft lock, abuse and unlock locked cell phones
• Block stolen devices, inform the cell phone carriers, update asset register and
• Configuration Management Data Base (CMDB) on the relevant platform.
• Manage the process of activating sim swaps, new sim cards as well as termina...