Responsibilities: Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.
Require...