Will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
• Triage & Incident Ownership o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents. o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service. o Maintain accurate, real-time incident timelines and post-incident documentation. • Troubleshooting & Restoration o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers. o Use observability/monitoring tools (e.g., Kibana, Dynatrace, Cloud Watch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns. o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly. • Cross-Team ...