JOB OVERVIEW:

This role owns end-to-end process performance and strategy for the Invoice-to-Cash (I2C) tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The I2C GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies; specifically covering billing and invoice distribution, collections, cash application, risk management, and credit management activities.

Reports to the VP, Global Business Services and owns the end-to-end operational performance for the I2C tower within GBS.

KEY RESPONSIBILITIES: 

• Serve as the primary business-facing partner for assigned functional leaders (CFO, CAO, BU Presidents and finance leaders), owning a formal service cadence that translates business priorities into I2C delivery commitments
• Own escalation accountability for I2C servic...