Key Deliverables by Level Field Services Technician II (Lead Single Man Sites)

• Independently manage onsite IT support at single-person or lead-assigned locations
• Serve as the primary contact for end‑user technical needs
• Own AV/conference room setup, maintenance, and issue resolution
• Execute full lifecycle support: imaging, deployment, recovery, e‑waste
• Oversee inventory reconciliation and tool usage
• Prioritize and resolve tickets aligned to SLA targets
• Identify recurring issues and suggest process improvements
• Provide informal mentorship and support to visiting or junior technicians
• Uphold Astreya’s quality and service standards through professional communication and client interaction

Essential Duties and Responsibilities (All Levels)

• End‑User Support
  • Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobil...