Job Description
Job Summary:
The VoIP Support Engineer will serve as a key member of the Infrastructure Services Engineering & Support group, responsible for maintaining and supporting the organization’s large-scale enterprise voice infrastructure. This individual will provide advanced support for Cisco VoIP and Unified Communications technologies, with a strong emphasis on CUCM and voice-specific troubleshooting.
The engineer will leverage deep knowledge of voice network hardware, software, topologies, and protocols to diagnose and resolve issues reported by end users across retail locations. The role is highly communication-focused, requiring clear interaction with non-technical store associates while also collaborating with technical peers across the global network organization.
This is a support-focused position, requiring strong problem analysis skills, technical judgment, and the ability to work independently in a fast-moving environment. The engineer will contribute ...