International Voice Process – Bangalore (WFO)

We’re hiring International Voice Process Associates in  Bangalore – Adugodi (near Koramangala) .

This is a full-time, work-from-office role with rotational shifts and growth opportunities in customer experience and inbound sales.

Job Role

You’ll be the first point of contact for international customers, handling inbound voice interactions.

Your responsibilities include:

• Answering inbound international customer calls
  

• Resolving customer queries, complaints, and escalations professionally
  

• Ensuring quick and effective resolutions within SLA timelines
  

• Identifying opportunities for upselling and cross-selling relevant products/services
  

• Handling dissatisfied customers with empa...