International Product Support Senior Principal Engineer

Company & Team Overview Join Dell and work in a dynamic environment alongside motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you will always be challenged in your work and supported in reaching your most ambitious goals.

Job Summary We are seeking a highly experienced Windows Systems Subject Matter Expert (SME) to serve as a Senior Principal Engineer. In this critical, client‑facing role, you will be deployed to complex client/server environments to diagnose and remediate systemic issues, including fatal system errors (BSOD), hangs, and performance bottlenecks. As your understanding of customer needs grows, your focus will increasingly shift toward proactive efforts to improve the quality and usability of new products and solutions. Leveraging deep kernel‑level expertise and an understanding of the entire End ...