About the Company

Eligibility: Graduate Freshers or 12th pass with experience International BPO experience preferred Freshers are welcome

About the Role

Work Mode: Work From Office (WFO)

Interview Process:

• Screening
• Versant
• Operations Manager Round

Versant Criteria: Minimum score of 58 and above

Responsibilities

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls, emails & chats.
• Follow standard procedures for proper escalation of unresolved issues to the app...