Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members. Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain ...