As an Internal Technical Support Officer, you will serve as the first point of contact for customers who have technical inquiries about the company's products and services. You will support a wide range of users and provide clear, solution‑oriented guidance through various communication channels.Tasks:

• Handling customer inquiries across multiple modern channels, including social media, chat applications, websites, phone and email.


• Logging cases and feedback in the CRM system and collaborating with internal teams to provide efficient, customer‑friendly resolutions.


• Acting as a central contact point for technical questions, product‑related information, usage guidance and issue follow‑up.


• Contributing to the development and optimisation of digital support tools, such as automated assistance systems and online help channels.


• Ensuring that technical content on digital platforms is accurate, clear and kept up‑to‑date.
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