Job Summary

• Perform a wide variety of duties specific to handling sales calls with customers and vendors.

• Pay close attention to detail.

• Deal with customers effectively.

• Work harmoniously with other employees, giving the assistance necessary to satisfy customer’s needs.

Work Performed

• Respond to incoming sales calls in a courteous and timely manner.

• (This is top priority).

• Maintain a record of phone conversations.

• Process customer orders, advising on product application, availability, correct part, catalogue or issue number, shipping charges and price.

• Route all paperwork to proper departments.

• Contact vendors to determine product availability, application, price, shipping dates, and delivery charges.

• Follow inventory control procedures as instructed.

• Confer with office, service center, and management staff on issues related to customer serv...