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Intern, Customer Relations
Ascott International Management (2001) Pte Ltd
📍
singapore, Singapore
Location
singapore
Posted
June 09, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Support customer feedback analytics and reporting for regional stakeholders and meetings
- Assist in administering global staff recognition programmes in collaboration with HR partners across regions
- Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
- Review and update guest feedback handling standards, guidelines, and best practices
- Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels
- Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and Shiji ReviewPro
- Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
- Support ad hoc projects and cross-functional initiative...