Description

The ITOM Intermediate Platform Engineer is responsible for supporting and enhancing the ServiceNow ITOM product suite within the Group Technology & Transformation segment. This role focuses on implementing and operating ServiceNow ITOM Visibility (Discovery, Service Mapping, Agent Client Collector) and ITOM Health (Event Management, Metric Intelligence, Health Log Analytics), along with related integrations that enable proactive, service‑aware operations.
The engineer ensures CMDB accuracy, integrates monitoring tools, reduces alert noise through AIOps, and improves triage and remediation processes in Service Operations Workspace. The role works closely with SRE/Operations, Application Owners, and ITSM teams. Experience with IT service and operations in multi‑cloud environments, ITIL processes, data centre operations, software deployment technologies, and customer engagement is advantageous.
The primary purpose of this role is to ensure the smoo...