Intermediate L2 Helpdesk Technician
This job is in your area. Enjoy a short commute and work close to home.
Job Description
DoneIT Solutions is looking for a disciplined, structured L2 technician to join our MSP team. We work to tight processes and document everything we do โ it's how we keep clients confident and tickets from coming back. People who like that kind of structure tend to thrive here; people who find it constraining usually don't, and that's worth knowing up front.
What youโll own
You take tickets endโtoโend: diagnose, resolve completely, document clearly enough that the next person never has to reโsolve it, and close without anyone chasing you. Youโll work directly with clients, keep them informed in plain language, and leave systems better than you found them โ not just patched.
This role suits technicians with strong fundamentals and high potential who want to grow into senior L2 / L3 work.
What success looks like
- Tickets resolved accurately and completely
- Documentation that is clear, structured, and reusable
- Client...