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Intermediate Customer Care Representative - Claims

🏢
Transamerica
📍 Baltimore, United States
📍
Location Baltimore
📅
Posted June 19, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

Responsibilities

  • Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
  • Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members for complex issues and situations.
  • Locate/research information using multiple systems/technologies.
  • Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
  • Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
  • Learn and maintain a proficient understanding of products, procedures, and systems.
  • Achieve department metrics and expectations.
  • Participate in a team based environment to achieve department goals.


    • Qualifications

  • Associate’s degree in a business field or equ...

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    📍 Location Details

    🌆
    City
    Baltimore
    🗺️
    Country
    United States
    🚗
    Commute
    Local Area

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