Elevate your technical skills as an Intermediate Application Support Specialist with the Ministry of Public and Business Service Delivery in Toronto. This onsite position focuses on Salesforce support and incident management.
The role requires expertise in Salesforce applications, incident and ticket management, and excellent customer support capabilities. Ideal candidates will thrive in high-pressure environments while providing end-user assistance in SaaS settings. Familiarity with public sector standards and a customer-first mindset are crucial for success.
Key Responsibilities:
• Manage and prioritize incidents effectively within ticketing systems
• Support Salesforce application configurations and troubleshoot issues
• Create and maintain support documentation for applications
• Train users on Salesforce features and functionalities
• Collaborate with internal teams to enhance service delivery
Requirements:
• Solid experience supporting Salesforce enviro...