Interim Programme Manager - Call / Contact Centre

Location: UK (with regular travel to regional sites)

Contract: Interim (6 months +)

Start Date: ASAP

We are supporting a leading UK Healthcare organisation undergoing significant transformation across its customer operations and are seeking an experienced Interim Contact Centre Programme Manager to lead a complex, multi-site programme.

This role will take ownership of a large-scale transformation spanning people, process, and technology across a distributed contact centre network.

The Role

Reporting into the Chief Transformation Officer, you will be responsible for end-to-end programme delivery across contact centre operations, ensuring strategic objectives are achieved and benefits realised.

Key responsibilities include:

• Leading a large-scale co...