Position: Intercom Specialist (iGaming Platform)

Number of hours: TBA
Schedule: EST

Key Responsibilities:

• Set up, manage, and optimize Intercom for customer support, onboarding, and engagement

• Design and implement automated workflows, chatbots, and messaging campaigns

• Segment users and create targeted messaging strategies based on behavior and lifecycle stages

• Monitor and improve customer support performance (response time, resolution rate, CSAT)

• Collaborate with product, marketing, and support teams to align communication strategies

• Create and maintain help center articles and in-app guidance

• Analyze Intercom data and generate insights to improve user experience and retention

• Integrate Intercom with other tools (CRM, analytics, payment systems...