Qualifications Bachelors degree or equivalent in a relevant field desirable ITIL intermediate (operational support and analysis) Seasoned level of experience in a similar role Seasoned level of experience managing support in an organisation supporting enterprise IT customers Seasoned level of client services / support management experience Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience of in-house / outsourced IT service delivery / management Seasoned level of experience with in-house or outsourced service delivery and/or management Seasoned level of experience of managing customer relationships and conducting service review meetings Seasoned level of experience managing and developing service level agreements Responsibilities Operates and maintains the overall IT infrastructure of the business unit to ensure...