Qualifications

• Bachelors degree or equivalent in a relevant field desirable
• ITIL intermediate (operational support and analysis)
• Seasoned level of experience in a similar role
• Seasoned level of experience managing support in an organisation supporting enterprise IT customers
• Seasoned level of client services / support management experience
• Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals
• Seasoned level of experience working in a team-oriented, collaborative environment
• Seasoned level of experience of in-house / outsourced IT service delivery / management
• Seasoned level of experience with in-house or outsourced service delivery and/or management
• Seasoned level of experience of managing customer relationships and conducting service review meetings
• Seasoned level of experience managing and developing ser...