About the job INT-9CA7558 | SERVICEDESK INTERN

The Service Desk Intern will assist the Service Desk team in prioritizing and responding to incoming tickets and requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. This internship provides an opportunity to gain hands-on experience in IT support and customer service.

• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)

Log, acknowledge, categorize, and prioritize issues or request tickets.

Assist in assigning tickets to the appropriate group for further troubleshooting.

Monitor and follow up on tickets beyond SLA.

Provide users with status updates based on SLA guidelines.

Assist in diagnosing and resolving basic hardware and software problems.

Provide technical support to end-users, both internal and external clients.

Assist in IT support tasks ...