Job Responsibilities:

• Manage end-to-end insurance tele-sales or customer service projects, ensuring on-time delivery, and overseeing post-launch performance monitoring and continuous optimization.
• Analyze client requirements for insurance scenarios, develop flowcharts and business requirement documents (BRD), create project plans, configure AI chatbots, and formulate operational strategies.
• Monitor operational KPIs and continuously refine chatbot performance and operational tactics to enhance overall effectiveness.
• Act as the primary external point of contact for local Indonesian insurance clients, defining project objectives, success criteria, and scope to ensure effective stakeholder management and high client satisfaction.
• Serve as the liaison between the Indonesian project and internal technical teams, establishing efficient cross-cultural workflows to ensure seamless collaboration and strict control over project timelines and quality.<...