• Assist to answer phone and email enquiries from customer care, intermediaries and internal stakeholders
• Ensure timely receipting performed for all payment modes in system
• Initiate and support system enhancement and User Acceptance Testing to improve efficiency and effectiveness of the department’s work process
• Perform giro collection & credit card recurring for GI products
• Perform credit card charging for GI products
• Perform accounts reconciliations and allocations
• Resolving customer queries and enquiries in relation to their accounts
• Timely in clearing unreconciled premium collection in bank statement and SOA
• Developing and maintaining strong relationships with both internal and external stakeholders
• Other ad hoc administration duties
• Undertake any other duties as may be assigned by managers

Interested candidates, please email your r...