Role Overview

The Claims Handler serves as the initial point of contact for customers reporting an incident, accident, loss, or insurance claim. This role is pivotal in delivering an exceptional customer experience while accurately gathering and assessing claim information. Capturing comprehensive and precise details at First Notification of Loss (FNOL) is essential, as it directly influences claim outcomes and customer satisfaction throughout the claims journey.

Claims Intake & Investigation Receive inbound calls, emails, and online claim notifications from policyholders and third parties. Accurately capture detailed information regarding incidents, losses, accidents, injuries, and damages. Verify policyholder information and assess claim eligibility in line with client procedures. Obtain and review supporting evidence, including documentation, photographs, and witness statements where necessary. Conduct initial liability and coverage assessments promptly and thoroughly. Iden...