What you’ll do:

• Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
• Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
• Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
• Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
• Make strategic recommendations to increase the adoption of private label products and digital solutions
• Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
• Ensure timely and accurate deliveries while assisting with various customer operations
• Efficiently resolve day-to-day customer issues, whether working remotely or from comp...