Min. 1-3 Years

Best in the industry

Job Posted Jun 9th, 2025

Job Description

This role is responsible for supporting inbound customer inquiries, processing orders, following up on leads, and maintaining high levels of service to ensure a positive customer experience across every interaction. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment aligned with U.S. business hours.

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner
• Support customers using our new e-commerce platform, assisting with web orders, product availability, pricing, order status, and delivery tracking
• Process sales orders and enter customer data accurately in CRM and ERP systems
• Follow up on inbound leads, quote requests (RFQs), and web inquiries to help convert interest into sales opportunities
• ...