Responsibilities

• Analyze and identify customer needs and align them with suitable IT products, with a focus on B2C as well as B2B customers in the SMB (Small and Medium Business) segment.
• Sell IT products to customers via inbound channels i.e Calls, Chats, Emails etc and Follow-up.
• Able to write and explain recommended product solution, up-sell and cross-sell in a Tele, Chat and Email environment.
• Communicate professionally with customers regarding current promotions and product upgrades and new product launches.
• Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
• Daily Sales Pipeline and Activity to be updated in CRM and maintained.
• Follow up with customers to solicit further sales, respond to sales enquiries.
• Maintain professional customer services via verbal and in written communication.
• Adhere to sales process, pipeline management, ...