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Job Description
Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under limited supervision.
Key Responsibilities:
Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s).
Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined.
Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs.
Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues.
Resolves customer issues where applicable, ...