The Inquiry and Application Management Specialist manages daily phone and email communications for a rapidly growing portfolio of new online undergraduate and graduate programs through Syracuse University Global, delivering best-in-class, responsive service to prospective students at every interaction.


This position assists with application management by following admissions workflows to optimize overall student enrollment goals of Online Student Success and Syracuse University Global on behalf of the university's schools and colleges. The Specialist plans, develops, and implements strategies for cultivating leads and inquiries for online degree programs, providing white-glove support throughout the enrollment journey.


The role includes analyzing inquiries to develop targeted outreach efforts that successfully move prospects through the enrollment funnel. The Specialist is responsible for proactive and regular outreach to inquiries through phone, email, an...