Formal Education Grade 12 IT Qualification/Diploma/Degree Experience 5 - 7 years IT related experience. Understanding of Service Level Agreements Customer Service Management Experience in logistics, fleet management, facility maintenance, and regulatory compliance (advantageous) Technical / Legal Certification Comp TIA A+ Comp TIA N+ Comp TIA S+ Relevant OEM certifications (HP, Dell, Lenovo) ITIL v3/4 Foundation Certification (advantageous) Other Requirements Valid Driver's Licence Reliable vehicle Clear Criminal Record Responsibilities Management of Field Service Staff Financial management in line with budgetary requirements Ensure team adherence to processes and policies Manage company fleet: vehicle maintenance schedules, fuel cards, tracking systems, and driver compliance Management of all assigned assets (team) Logistical management - Field service component Manage Leave Quota (team) Achieve productivity targets as set out in KPIs Facilitate team meetings at branch level Continuou...