Overview

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Responsibilities

• Promote the availability, performance, security, effective provisioning, installation / configuration, operation and maintenance of business applications and the associated infrastructure.
• Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity.
• Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding.
• Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line with business expectation.
• Perform regular compliance activity, impl...