Job Title: Infrastructure Specialist (Voice Services)

Salary: £48,987 - £54,430

Locations: Edinburgh, Leeds & Manchester

Hours: Full Time – 35 Hours per week

Working Pattern: Hybrid – at least two days per week (40%) at an office site

Flexible Working Options: Hybrid Working, Job Share

Responsibilities & Qualifications

• Enterprise Voice Platform Expertise : Hands‑on experience supporting a 24/7 large‑scale enterprise, exposure to Avaya, RingCentral, Verint and Genesys.
• Service Stability, Controls & Engineering Support : Ability to support engineering activities by identifying risks, following established controls and balancing service stability with ongoing transformation.
• Observability & Management Tooling : Strong experience with tools such as VQSP, Virsae, Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow and Pow...