Job Description
• Provide Tier 3 support for complex infrastructure and application-related incidents
• Monitor system health, performance metrics, application logs, and infrastructure telemetry
• Troubleshoot and resolve production issues across AWS infrastructure and Drupal-based platforms
• Support AWS cloud services including compute, storage, networking, and security components
• Investigate and diagnose performance bottlenecks, resource constraints, and configuration issues
• Support CI/CD pipeline operations and troubleshoot deployment or release failures
• Perform root cause analysis for recurring incidents and implement preventive measures
• Coordinate incident response and resolution with development, DevSecOps, security, and infrastructure teams
• Execute routine maintenance tasks including patching, scaling, backups, and system updates
• Support deployment activities and release verification in production environments
• Manage user support t...