Duties & Responsibilities

A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture design, system testing, security management, and second-line support.

DUTIES:

• Infrastructure Maintenance including system performance monitoring, system backups, and proactive problem management.
• Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes.
• Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors.
• Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes.
• Infrastructure Administration including creation and maintenance o...