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Infrastructure Delivery Sr. Manager

🏢
Black Box
📍 Phoenix, United States
📍
Location Phoenix
📅
Posted June 12, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Role description:

  • Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency.
  • Act as the single point of accountability for client delivery outcomes – managing delivery across horizontals through coordination with PMs and delivery ops.
  • Work in collaboration with Sales team (Vertical AM/BDM/Sol. to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement.
  • Coordinate and act as conduit for overall delivery – stitching together an account view by working together with PM’s, Account manager and Practitioner sales.

    • Key responsibilities:

  • Drive delivery execution and delivery excellence in adherence to SLAs.
  • Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.
  • Partner with W...

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    📍 Location Details

    🌆
    City
    Phoenix
    🗺️
    Country
    United States
    🚗
    Commute
    Local Area

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