Role Overview

We are seeking an experienced Technical Service Delivery Manager (Arabic-speaking) to lead and oversee the end-to-end delivery of IT Managed Services for a prestigious client in the UAE. The ideal candidate must bring a strong technical foundation across Infrastructure Security Service Desk and ITSM combined with excellent client relationship management skills bilingual fluency in Arabic and English and the ability to operate diplomatically within a high-pressure environment.

Key Responsibilities

Service Delivery & Governance

• Own and manage all aspects of day-to-day service delivery across the IT landscape (On-prem hybrid and cloud).
• Ensure 100% compliance with contractual SLAs and KPIs.
• Fully govern and drive structured incident problem change capacity and availability management in line with ITIL v4 best practices.
• Lead daily / weekly / monthly governance reviews and interface with client le...