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Infra MS Service Delivery Manager – Arabic
Intertec Softwares
📍
dubai, United-Arab-Emirates
Location
dubai
Posted
May 31, 2026
Commute
Local Area
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Job Description
Role Overview
We are seeking an experienced Technical Service Delivery Manager (Arabic-speaking) to lead and oversee the end-to-end delivery of IT Managed Services for a prestigious client in the UAE. The ideal candidate must bring a strong technical foundation across Infrastructure Security Service Desk and ITSM combined with excellent client relationship management skills bilingual fluency in Arabic and English and the ability to operate diplomatically within a high-pressure environment.
Key Responsibilities
Service Delivery & Governance
- Own and manage all aspects of day-to-day service delivery across the IT landscape (On-prem hybrid and cloud).
- Ensure 100% compliance with contractual SLAs and KPIs.
- Fully govern and drive structured incident problem change capacity and availability management in line with ITIL v4 best practices.
- Lead daily / weekly / monthly governance reviews and interface with client le...