To provide Maintenance and Operation Support for Data Center Common Infra Structure

• Assess & implement SR/CR within the stipulated SLA
• Provide supporting documentation, reports, and other information to management
• Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
• Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
• Assist in problem/incident resolution and determination
• Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyze, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
• Shall promptly notify the Customer of any new vulnerability released by equi...