IT Operations / ITSM Team Lead Location: Bangalore / Chennai (1 day work from office per week) We are looking for an experienced IT Operations / ITSM Team Lead who is both technically hands-on and capable of leading teams in a fast-paced enterprise environment. In this role, you will manage critical incidents, improve monitoring and observability practices, and drive operational excellence across complex infrastructure environments. Key Skills & Experience: • Strong experience in Critical Incident Management • Team Lead or ownership experience in ITSM environments • Hands-on knowledge of Change Management, CMDB, and Compliance • Strong experience with ServiceNow ITSM • Experience with Grafana and monitoring/observability tools • Ability to reduce alert noise and improve monitoring strategies • Understanding of HPC environments and resource optimization We are looking for someone who can stay calm under pressure, lead from the front, and continuously improve operational processes while ...