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Job Description
IT Operations / ITSM Team Lead
Location: Bangalore / Chennai (1 day work from office per week)
We are looking for an experienced IT Operations / ITSM Team Lead who is both technically hands-on and capable of leading teams in a fast-paced enterprise environment.
In this role, you will manage critical incidents, improve monitoring and observability practices, and drive operational excellence across complex infrastructure environments.
Key Skills & Experience:
β’ Strong experience in Critical Incident Management
β’ Team Lead or ownership experience in ITSM environments
β’ Hands-on knowledge of Change Management, CMDB, and Compliance
β’ Strong experience with ServiceNow ITSM
β’ Experience with Grafana and monitoring/observability tools
β’ Ability to reduce alert noise and improve monitoring strategies
β’ Understanding of HPC environments and resource optimization
We are looking for s...