**Req ID:** RQ218554
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Help Desk Software,Remote Support,Technical Issues
**Certifications:**
CompTIA Security+ CE | CompTIA - CompTIA
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

HELP DESK TECHNICIAN IV

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

**Core Responsibilities**
● **Respond to user inquiries** via phone, email, chat, or ticketing systems.

● **Log and track support requests** using help desk ticketing system.

● ...